All reservations with Jump Crazy Moonwalks require a non-refundable deposit to secure each booking. In the event of a cancellation, your deposit will be applied in full towards a rescheduled reservation with us - Deposits obtained will never expire.
All payments are due the day before or at the time of delivery/set-up. Payment must be made in cash or money order. For your convenience we also accept Visa, Master, Discover, American Express and Paypal. Cards - Credit Cards will be charged the day before event.
On the day of the event the unit will be delivered 1-4 hours prior to your party's start time. Upon arrival someone must be present before setup can begin. Once the unit is setup it cannot be move, if our staff is asked to move the unit and additional setup fee may be applied. ATTENTION: Drivers CANNOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery vehicle.
It will take approximately 20-30 minutes to set up, inspect for safety, check operation, and go over the contract guidelines. Most Inflatables require a minimum space of 20x20 square feet and a height of 20 feet. Some of the units need more space and will be discussed at the time of reservation. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects, debris and/or pet waste. A household electrical outlet must be available within 150 feet of where unit will be placed. If electricity is not available a generator must be used (there is an additional fee for renting a generator).
All County & State parks require generators.
Rentals will be picked up within 3 hours of your requested end time. Let us know if an exact pick-up time is needed. Please understand that it will take approximately 30 minutes for the break down and removal of each unit. NOTE: Larger units and larger functions may require more time.
Jump Crazy Moonwalks LLC. is not liable for any damage done to sprinkler systems, customer will be responsible for letting our Drivers know where they are to avoid any damage.
Please refer to all instructions and guidelines listed on the paperwork that comes along with your rental contract. It is important that all users follow the rules and instructions listed on agreement.
The unit will start to deflate when there is a loss of electrical power. Should this happen it is important to stay calm. The individual(s) supervising the event should help all users safely but quickly exit the unit. Once everyone has exited check to see if the power to the blower has been interrupted and make sure the power switch on the blower is in the "ON" position.
If the unit becomes damaged while operating, assist all users off of unit and deflate immediately. Do not attempt to continue operating unit and contact our office immediately.
If unit is damaged in any way due to user neglect, customer may be subject to repair or cleanup fees. Credit Cards for reservation may be kept on file up to the date of the event and charged to recover any losses up to and including unit being out of service until it is repaired or replaced.
Should lightning heavy rain and/or winds occur at the time of rental, you should evacuate the unit as quickly and safely as possible. If the unit is wet inside, for safety reasons please dry jump surface with a towel prior to resuming use. Both Jump Crazy Moonwalks and the customer reserve the right to cancel due to inclimate weather - The safety of our customers is paramount. Our office will contact you should your reservation be at risk due to poor weather conditions. Should a cancellation occur your deposit will be kept on file indefinitely and will be applied towards a future reservation.
Baby Oil, Soaps or detergents of any kind are not permitted to be used on any of our Water Slides. If unit is damaged in any way due to user neglect, customer may be subject to repair or cleanup fees.
Large functions or events require a 30% non-refundable deposit to lock in the reservation. If the event is rescheduled, the deposit may be applied in full to a future reservation. If the event is canceled a credit will be kept on file. Smaller events require a credit card and deposit to hold the reservation. All cancelations (non weather related) are subject to cancelation fees. Cancellations within 48 days of the reservation will be charged the full rental rate. Please note that all cancellations MUST BE IN WRITING and sent to: info@jumpcrazymoonwalks.com. Jump Crazy Moonwalks, LLC. reserves the right to cancel any reservation or portion thereof. We also reserve the right to conclude an event early due to inclement weather, unsafe, unclean, or unfit conditions for our equipment or staff.
NOTE: Any outsourced services such as Entertainers, Pony Rides, Train Rides, DJ Services or Catering etc. are subject to full payment on cancellations regardless of when we receive your cancellation notice.
The best location will be an open, flat, grassy area with no overhead trees or power lines. We will use stakes on grass to secure the Inflatable. If we are setting up on concrete or a black top sandbags must be used (there is an additional fee for the rental of sandbags may apply).
The inflatables vary in size. You should have at least 5' of additional space. That means allowing 20'x20' for our standard 13' by 13' Bounce House. Some of the units need more space and will be discussed at the time of reservation. A household electrical outlet must be available within 150 feet of where unit will be placed.
The site should be cleared of large debris, sharp sticks, stones and animal waste. Residential sprinkler system should be in the off position especially if the unit will remain on property overnight.
We cannot guarantee that there will be no affect on your lawn. Due to the weight of the Bounce and depending on the length of time the bounce is in use, flattened grass is common but not permanent.
The Inflatable has a fan that plugs into a standard electrical outlet. The Inflatable must be placed within 150 feet of this outlet. If it is to be placed further than 150 feet of an outlet then a generator will be needed (there is an additional fee for renting a generator).
All County & State parks require generators.